Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy. Order Cancellation Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orders placing,so we are not always able to cancel an order after it is placed.All cancellation items are subject to a 20% bank commision. Shipping and handling charges are non-refundable. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. Worn or dirty items will be returned back to you. not worn, altered or washed, with all tags attached.
All items sent back to us must be in their original condition i.e.
You must contact us before sending the items back. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer. Please contact us with your Order ID and one of our team members will help you. All returned merchandise should be sent to the shipping address we email you after you get our feedback here! Exchanges We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund:all returned items are subject to a 15% restocking fee and 20% bank commision.Shipping and handling charges are non-refundable. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange and return policy,you must contact us with returning shipping address before sending the items back.All items sent back to us must be in their original condition i.e. We are committed to your complete satisfaction. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you.
The shipping of your parcel is traceable online. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges. So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. All parcels will be held for picking up if cannot be signed or delivered. We apologize for the inconvenience, but we cannot ship to P.O. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information. Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. We usually use the shipping methods by EMS, DHL, the tracking numbers are available after we ship.
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